A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 2 business days for us to process your order. Please note that this does not include holidays and weekends.
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. Due to the fact that the product is handmade, it will take about 2 weeks to receive it.There might be delay due to COVID-19.
Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.